About Me

Hi! this is Kevin, a passionate software developer and graduate of a two-year Canadian diploma with outstanding academic performance. My background in Systems Engineering has equipped me with a strong foundation in core computer science concepts, and I've worked on various academic and personal projects that have strengthened my technical expertise. During my internship at MHI Aerospace Canada, my performance was highly praised for both technical skill and collaboration. I also bring experience as an IT Support Specialist and Real-Time Data Analyst, where I used data-driven insights to solve challenges under pressure. I'm eager to apply my diverse skill set to build innovative software solutions and make a real-world impact, while continuously growing and contributing to the tech community.

Skills

Back-End Technologies

Python

Node.js

MongoDB

Express.js

Java

Front-End Technologies

HTML

CSS

Bootstrap

JavaScript

TypeScript

React

Work Experience

Best Buy Canada

User Support Technician

Fall 2024

Barrie, ON

Provide expert technical support, troubleshoot and repair services for various electronic devices. I excel at diagnosing hardware issues, installing software, and ensuring optimal device performance. My commitment to excellent customer service helps resolve technical problems efficiently and positively.

MHI Aerospace Canada

Intern - IT Support specialist

Summer 2024

Mississauga, ON

I had the opportunity to work at MHI Aerospace Canada as a summer intern. Gained hands-on experience in diagnosing and troubleshooting a wide range of software, hardware, and network issues. Managed the setup and deployment of laptops, desktops and phones for new hires, updated operating systems, and administered user accounts through Active Directory. Helped maintain an organized inventory of company electronic devices and handled issue tracking via Jira, ensuring swift and efficient support.

Remitly (Fintech)

Real-Time Analyst

2020 - 2023

Managua, Nicaragua

I had the opportunity to work at Remitly, an American online remittance service based in Seattle, facilitating international money transfers to over 170 countries. As a Real-Time Analyst, I managed and optimized employee schedules based on forecasted demand, ensuring consistent service level achievement, customer satisfaction, and timely responses. I conducted large-scale data analysis to identify real-time trends, making data-driven decisions to optimize staffing levels and resolve operational challenges, contributing to efficient live operations and continuous service improvement.

Education

Georgian College

Computer Programming Diploma

2023 - 2024 (2 yrs)

Ontario, Canada

Graduate from the Computer Programming Diploma at Georgian College with excellent academic performance. I have completed various courses in programming languages, web development, and software engineering. I have worked on academic projects that have enhanced my programming skills and knowledge. Looking forward to starting my career in the tech industry and bring fresh ideas.

University of Managua

Systems Engineering Bachelor's Degree

2016 - 2022

Managua, Nicaragua

During my Systems Engineering studies at the University of Managua, I developed a strong foundation in core computer science concepts, including data structures, algorithms, and software architecture principles. I also gained expertise in the Software Development Life Cycle (SDLC) and Object-Oriented Programming (OOP). As part of my coursework, I built an inventory management system using C# and the MVC architecture, which strengthened my skills in structured programming, database integration, and user interface design.