Hey, I'm Kevin Rivas

Provided expert technical support, troubleshooting, and repair for a range of electronic devices — diagnosing hardware issues, installing software, and maintaining optimal device performance while delivering efficient, positive customer service.

Provided expert technical support, troubleshooting, and repair for a range of electronic devices — diagnosing hardware issues, installing software, and maintaining optimal device performance while delivering efficient, positive customer service.

I had the opportunity to work at MHI Aerospace Canada as a summer intern. Gained hands-on experience in diagnosing and troubleshooting a wide range of software, hardware, and network issues. Managed the setup and deployment of laptops, desktops and phones for new hires, updated operating systems, and administered user accounts through Active Directory. Helped maintain an organized inventory of company electronic devices and handled issue tracking via Jira, ensuring swift and efficient support.

I had the opportunity to work at Remitly, an American online remittance service based in Seattle, facilitating international money transfers to over 170 countries. As a Real-Time Analyst, I managed and optimized employee schedules based on forecasted demand, ensuring consistent service level achievement, customer satisfaction, and timely responses. I conducted large-scale data analysis to identify real-time trends, making data-driven decisions to optimize staffing levels and resolve operational challenges, contributing to efficient live operations and continuous service improvement.